Shipping policy

 

Welcome to SiHHa. We strive to provide you with the best shopping experience possible, including efficient and reliable shipping. Please review our shipping policy below.

1. Processing Time

  • Order Processing: Pre Orders are processed and shipped within 15-20 business days. 
  • Confirmation Email: You will receive a confirmation email once your order has been shipped, including tracking information.

2. Shipping Rates and Delivery Estimates

  • Standard Shipping: [Estimated delivery time: 5-7 business days] - [Flat rate or calculated based on order weight/size].

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses.
  • Certain products may have restricted shipping options due to size, weight, or regulatory reasons.

4. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
  • If you have not received your tracking information within 3 days, please contact us at sihhacustomercare@gmail.com

5. Shipping Carriers

  • We use Royal Mail for our shipping services.
  • Carrier selection may vary based on destination and shipping option selected.

6. Shipping Issues and Delays

  • Delays: We are not responsible for delays caused by the carrier, weather conditions, customs inspections, or other unforeseen circumstances.
  • Lost Packages: If your package is lost in transit, please contact us at sihhacustomercare@gmail.com, and we will work with the carrier to resolve the issue.

8. Damaged Items

  • If your order arrives damaged, please contact us immediately at sihhacustomercare@gmail.com with your order number and photos of the damaged item(s). We will address the issue promptly.

9. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

10. Contact Us

  • If you have any questions about our shipping policy, please contact us at:
    • Email: sihhacustomercare@gmail.com

Thank you for shopping with SiHHa