Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sihhacustomercare@gmail.com. Please note that returns will need to be sent to the following address:

69 Fflorens Road

Treowen,

Newbridge 

NP11 3DW

If your return is accepted, please send your Items to the above address via Royal Mail. Please retain your receipt for proof of postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sihhacustomercare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Product Inspection for Damaged Items

All returned items are inspected upon receipt. If, during inspection, we believe an item has been damaged as a result of improper use, incorrect care, or failure to follow the product's care instructions, the item will be sent to the manufacturer for further assessment.

If the manufacturer's inspection confirms that the damage was caused by incorrect care or misuse, the return will not qualify for a refund, and the refund request will be rejected.

Please note that because this additional inspection is carried out by the manufacturer, the process will take longer than our standard refund timescales. We will keep you informed of the progress of your return throughout this process.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sihhacustomercare@gmail.com.